[UPDATED] Counselling services to continue – conducted by phone or video chat


IMPORTANT: Information in this article has been updated on: 31/03/2020. See updates

With the increased focus on social distancing and discouraging people from non-essential travel, CentacareCQ is pleased to be able to continue to offer and take new appointments for our counselling service with these important sessions being conducted “over-the-air” by either phone or video chat.

CentacareCQ has always been quick to embrace and utilise new technology and a wide array of communication tools, along with offering traditional in-person consultations. From today, due to the Coronavirus outbreak and the need for social distancing; all NEW counselling sessions will only be delivered using digital “over-the-air” means of either phone call or video chat.

For clients with existing in-person appointments

At present CentacareCQ will still conduct in-person counselling sessions for those clients with in-person appointments already booked. Social distancing advice will be followed during these sessions. As the situation develops and based on health department directions it may become necessary to switch your in-person session to an “over-the-air” appointment. Should this change become necessary, CentacareCQ will call to inform you of this change and give you the option to switch to an over-the-air appointment or to cancel and reschedule your session.

If you are sick or self-isolating

If you are sick, self-isolating or simply would just feel more comfortable switching your in-person session to over-the-air please call: 1300 523 985 and we can modify your booking and talk you through the process.

For new clients or existing clients booking additional sessions

For ALL new appointments including existing clients booking additional sessions; over-the-air telephone or video chat session will be the only option available. No new in-person session bookings will be taken. The online booking system will also have the in-person session option removed.

This change in service also allows us to maintain your important counselling sessions even if you become sick.

To make a booking please call 1300 523 985 or click the button below to book online.

Book Online

To read more about how CentacareCQ is providing other key services during the Coronavirus outbreak please click here

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