SYSTEM OUTAGE UPDATE – Confirmation of Data Breach Incident

Following thorough investigations into a recent system outage experienced across our organisation, we can now regretfully confirm that CatholicCare Central Queensland has been the victim of a data breach incident.

We take your wellbeing, including the protection of your data and personal information, very seriously and we wholeheartedly apologise to you that this has happened.

Immediately after discovering the system outage on Monday 7 November 2022, we shut down our aged care and disability IT servers out of an abundance of caution. We also engaged forensic IT experts and a specialist cyber incident response firm to ensure that we did and continue to do everything that we possibly can to mitigate the risks associated with this breach.

We are in the process of notifying all relevant government authorities of this incident.

This data breach involves our aged care and disability service functions specifically.

There is no indication that client data relating to the following services has been impacted:

  • Domestic and family violence support
  • Counselling
  • Family support services
  • The Family Relationship Centre

Together with our cyber consultants, we are working around the clock to ascertain specifically whose data has been caught up in this unfortunate incident, as well as which data might be affected.

We will directly contact you if you are impacted by this data breach.

We would like to assure you that we are not cancelling, restricting, or reducing services. While we are continuing to run services, the IT system which handles our rostering has been impacted and our team is manually scheduling services in the short-term. As you would expect, this method is not as efficient as our regular technology solutions. We have set up a dedicated phone line that you can use to notify us if a carer does not arrive to your scheduled service.

If you have previously opted into our text message service, you should have received a text message notifying you of that dedicated phone line. If you have not received that text message, the dedicated phone number to call is (07) 4977 4122.

We are deeply sorry this has taken place. We commit to keeping you informed and supported as more details become available. We appreciate your patience.

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