Support at Home
Support at Home is the new Government program replacing Home Care Packages from 1 November 2025. It provides older people with the care and support needed to stay living at home.
CatholicCare understands the challenges that come with navigating the aged care system. We’re here to help guide you through what’s available, explain your options, and provide you with the right support every step of the way.
Whether you’re arranging care for yourself or a loved one, our experienced team of Care Partners will work with you to develop a personalised care plan and connect you with services that match your needs, goals, and funding. With CatholicCare, you’ll get the right care, from the right people, at the right time.
Understanding Support at Home Classification Levels
When you are approved for Support at Home, you’ll be assigned a classification level based on your care needs. Each level comes with a quarterly budget that determines how much government funding is available for your care and services.
CatholicCare can help you understand your classification, manage your budget, and plan how to use your funding to best support your goals.
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Level 1
For basic care needs
Quarterly Budget: $2,674.18 -
Level 2
For low-level Ongoing support
Quarterly Budget: $3,995.42 -
Level 3
For moderate care needs
Quarterly Budget: $5,479.94 -
Level 4
For higher care needs
Quarterly Budget: $7,386.33 -
Level 5
For complex care needs
Quarterly Budget: $9,883.76 -
Level 6
For more complex needs
Quarterly Budget: $11,989.35 -
Level 7
For very high care needs
Quarterly Budget: $14,530.53 -
Level 8
For the highest level of in-home care
Quarterly Budget: $19,427.25
Why Choose CatholicCare?
Experienced Staff
Personalised Care
Dedicated Support
Local Near You
Program Eligibility
There are certain criteria that must be met to be eligible for an aged care assessment.
The Australian Government has an online eligibility checker. If you meet the eligibility criteria you can apply for an assessment straight away. You can also call My Aged Care on 1800 200 422.
Available Locations
Frequently Asked Questions
The Commonwealth Home Support Programme (CHSP) is for entry-level support. Support at Home (SAH) offers more ongoing, coordinated care for people with greater needs.
Yes. You and your Care Partner will work together to design a care plan that suits your needs, goals, and preferences.
Wait times vary depending on your assessed priority level. You can call My Aged Care on 1800 200 422 for more information on wait times.
The government subsidises the cost of your care, but you may be asked to contribute based on your income.
You can view our current Home Care Package fee schedule by clicking here. Our at Support at Home fee schedule will be available from 1 November 2025
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