What We Collect

We may collect personal details such as your name, contact information, health information, or other details necessary to provide you with safe and appropriate services.

Why We Collect It

We collect information to:

  • Deliver care and support services tailored to your needs.
  • Meet funding, legal, and reporting requirements.
  • Improve the quality and safety of our services.
  • Help inform you of services available at CatholicCare to support your needs

How We Use and Share Information

Your information is used only for the purposes for which it was collected. We may share information:

  • With your consent.
  • With health professionals involved in your care.
  • With government agencies or regulators where required by law, or
  • To prevent or lessen a serious threat to your life, health, or safety.

We do not share your information with third parties for marketing.

Overseas Storage

Some data may be stored with secure IT providers located overseas. CatholicCare takes reasonable steps to ensure these providers comply with Australian privacy standards.

Your Rights

You have the right to:

  • Access the personal information we hold about you (a reasonable fee may apply).
  • Request corrections if information is inaccurate or out of date.
  • Make a complaint if you believe your privacy has been breached.

Complaints and Contact

If you have questions or concerns about your privacy, please contact our Privacy Officer:

Privacy Officer – CatholicCare Central Queensland
Email: admin@catholiccarecq.com
Phone: 1300 523 985
In Writing: PO Box 819, Rockhampton QLD 4700

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our Commitment

We are committed to keeping your information safe, secure, and used with respect. Protecting your privacy reflects our values: Be Kind, Create Connection, Work Together.